My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury. Their contact details are as follows:
The Faculty Office, 1 The Sanctuary, Westminster, London, SW1P 3JT
Telephone: 020 7222 5381 Email: email@example.com
I aim to provide a service with which you will be satisfied. However, if you are not happy with the service that you have received, you have the right to make a complaint and the procedure for making a complaint is set out below:
1. If you are dissatisfied about the service you have received from me, please contact me in the first instance.
2. If your concern is not resolved to your satisfaction you may refer your complaint to The Notaries Society, of which I am a member, who will deal with the complaint under their Complaints Procedure which is approved by the Faculty Office.
This procedure is free to use and is designed to provide a quick resolution to any dispute. If you wish to make a complaint to the Notaries Society, please write (but do not enclose any original documents) with full details of your complaint to:
The Secretary of The Notaries Society, PO Box 1023, Ipswich IP1 9XB or email: firstname.lastname@example.org
Please provide me with a copy of any correspondence to and from the Secretary of the Notaries Society.
If you have any difficulty making a complaint in writing, please do not hesitate to call the Notaries Society for assistance.
3. If, after you have had your complaint considered under the Notaries Society Approved Complaints Procedure, you are not happy with the result, you may at the end of that procedure, or after 8 weeks from the date you first notified me that you were dissatisfied, make your complaint direct to the Legal Ombudsman. Their contact details are as follows:
Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
4. If you choose not to use the Notaries Society Complaints procedure you may still refer the matter directly to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.
I may ask you to acknowledge receipt of this information by signing and dating a hard copy of my complaints procedure.
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